What Is Credence Resource Management? Everything You Need to Know
What is Credence Resource Management? It’s a legitimate debt collection agency based in Dallas, Texas. Learn what they do, why they’re calling you, and what your rights are.
If you have received an unexpected phone call, a letter in the mail, or spotted an entry on your credit report with an unfamiliar company name, you might be asking: what is Credence Resource Management? The short answer is that it is a legitimate third-party debt collection agency based in Dallas, Texas. The longer answer involves understanding what that means for you, why they are contacting you, and what you are legally allowed to do about it. This guide covers all of that clearly.
What Is Credence Resource Management?
Credence Resource Management, commonly referred to as CRM or the credence company, is both a first-party and third-party accounts receivable management company. The business was founded in 2013 and operates out of Dallas, Texas, with offices at 4222 Trinity Mills Road, Suite 260, Dallas, TX 75287.
The company specializes in collecting outstanding debts on behalf of businesses in three main industries:
- Healthcare: Medical bills, ambulance services, and hospital account balances
- Telecommunications: Unpaid bills from cable, satellite, and mobile providers including AT&T and DirectTV
- Retail and Utilities: Overdue accounts from retail companies and utility providers
As a third-party collector, Credence Resource Management purchases overdue accounts from the original creditors at a fraction of the total amount owed. Once they own the debt, they are legally entitled to pursue repayment through phone calls, email, and written correspondence. They may also report the account to credit bureaus, where it appears as a collection entry on your credit report.
On credit reports, Credence collections entries may appear under several names including Credence Collections, Credence RM, Credence Resource Management AT&T, and CRM.
Is Credence Resource Management Legitimate?
Yes. Credence Resource Management is a legitimate, licensed debt collection agency. It is not a scam company, though that does not mean every contact from them is accurate or that you necessarily owe what they claim.
The company has a profile with the Better Business Bureau (BBB) and an accredited status there, with a rating that has varied over time due to the volume of complaints filed against them. As of recent reporting, they have accumulated over 800 complaints on the BBB and more than 900 with the Consumer Financial Protection Bureau (CFPB).
The most common complaints include excessive phone contact, calling from spoofed numbers, collecting debts that have already been paid or do not belong to the person contacted, and failing to provide proper debt validation when requested.
The state of Minnesota has taken formal punitive action against Credence Resource Management for violations of consumer protection laws.
Why Is Credence Resource Management Calling You?
A credence phone call typically means one of the following situations applies to you:
- You have an unpaid balance from a telecom, healthcare, or retail provider that has been sold to Credence for collection
- Your account was mistakenly assigned to Credence due to incorrect information at the original creditor
- Credence purchased a debt that has already been paid, discharged in bankruptcy, or is past the legal statute of limitations
- Your information was obtained incorrectly and the debt does not belong to you
Do not assume the debt is valid simply because Credence is contacting you. The FDCPA requires all debt collectors, including Credence, to provide proper validation of any debt they claim you owe. You have the right to request this.
Credence Resource Management Peachtree Corners Reviews and Location Questions
Some consumers searching for information on the company come across references to Peachtree Corners, which is in Georgia. Credence Resource Management operates primarily out of its Dallas, Texas headquarters, but like many accounts receivable management companies, it may have multiple operational sites or use different regional addresses for various business lines. If you are looking at credence resource management Peachtree Corners reviews, be aware that the reviews you find online reflect the same company’s debt collection practices regardless of which address or office is referenced.
Consumer reviews consistently reflect the same themes: frequent calls, difficulty getting debt validated, and frustration with how contacts are handled. These reviews are useful for context but do not override your rights under federal law.
Your Rights When Dealing with Credence Resource Management
The Fair Debt Collection Practices Act (FDCPA) is the federal law that governs how debt collectors like Credence operate. Under the FDCPA, Credence Resource Management cannot:
- Call you repeatedly throughout the day with the intent to harass or annoy
- Contact you before 8am or after 9pm in your local time zone
- Call you at work if you have asked them not to
- Threaten you with actions they cannot legally take or do not intend to take
- Pretend to be a law enforcement officer or government official
- Report a debt to credit bureaus that they cannot validate
They are required to:
- Send you a written notice within five days of their first contact that includes the amount of the debt, the name of the original creditor, and your right to dispute the debt
- Stop collection activity and verify the debt in writing if you request validation within 30 days of their first contact
- Cease contact if you send a written cease-and-desist letter (though this does not make the debt go away)
What to Do If Credence Collections Contacts You
Here is a practical sequence to follow if Credence Resource Management reaches out.
1. Do not panic and do not ignore it. Ignoring a legitimate debt collection contact does not make the issue go away. Credence can pursue the debt through legal channels, and a collection entry can remain on your credit report for up to seven years from the original delinquency date.
2. Request debt validation in writing within 30 days. Send a written request by certified mail asking Credence to validate the debt. They must provide documentation showing the original creditor, the amount owed, and proof they have the authority to collect it. If they cannot validate the debt, they must remove the collection entry from your credit report and stop collecting.
3. Do not pay until you verify the debt is yours and the amount is correct. Paying a debt that is not yours or that has been misrepresented can complicate your legal position. Verify everything before making any payment.
4. Negotiate if the debt is valid. Credence purchases debts at a fraction of their face value, which means they often accept settlement offers below the full amount. If you owe the debt and want to resolve it, offering a partial payment to settle the account is a reasonable approach. Get any settlement agreement in writing before paying.
5. Consider professional help for complex situations. If Credence is reporting a debt you do not recognize, has failed to validate after a written request, or is using tactics that violate your FDCPA rights, consulting a consumer protection attorney is worth doing. Many attorneys handle FDCPA cases on a contingency basis, meaning you pay nothing unless they win.
Credence Resource Management and Your Credit Report
A Credence collections entry on your credit report can lower your score and stay there for up to seven years from the original delinquency date. Options for addressing it include:
- Dispute the entry with the credit bureaus if the information is inaccurate or if Credence could not validate the debt
- Pay for deletion by negotiating a settlement where Credence agrees to remove the entry upon payment
- Wait it out if the account is old and close to the seven-year removal date
The fastest way to remove a Credence entry is through a debt validation request followed by a dispute with the credit bureaus if Credence cannot provide adequate documentation.
The Short Answer
Credence Resource Management is a legitimate debt collection agency based in Dallas, Texas, that collects unpaid accounts for healthcare, telecom, and retail companies. They may contact you by phone, email, or mail, and they may appear on your credit report as Credence Collections or CRM. You have rights under the FDCPA including the right to request debt validation in writing within 30 days of first contact. Do not pay without verifying the debt is yours, get any agreement in writing, and seek professional advice if they are using improper collection tactics.
